Return of Goods Policy.

Return of goods for repair, warranty claims, credit or any other reason will not be accepted without a RETURN MATERIAL AUTHORIZATION (RMA) number. Such number can be obtained from the Erikson Commercial Customer Service Team upon request, provided that all of the necessary information is available regarding the proposed return. Defective goods will be repaired, at no additional charge.

A minimum 25% restocking charge applies to all non-defective products returned for credit within the first 30 days after purchase. Thereafter, a larger restocking charge will be applied based upon the date of original shipment. Products will not be accepted for return 120 days after their original ship date. Erikson Commercial additionally reserves the right to impose a repackaging charge when products are returned damaged and cannot be directly resold. Furthermore, any product specially produced or not normally carried in inventory will not be accepted for return under any circumstances. Also, any obsolete products will not be accepted for return under any circumstances. All items to be returned must be sent back to us via pre-paid freight, with the RETURN MATERIAL AUTHORIZATION (RMA) number clearly marked on the carton and noted on the packing slip. No freight collect shipments will be accepted.

If a customer orders the wrong product by mistake, it may be returned with a reduced restocking charge of 10% if ALL of the following conditions are met; the incorrectly ordered products are returned within 30 days of shipment, the customer must pay freight to return the product, the product must be received in the original packaging and in like-new condition, the customer must immediately place a replacement order of equal or greater value than that of the order being returned. If and only if all of these conditions are met, at the discretion of Erikson Commercial, may a customer receive the reduced 10% restocking charge.

It is the purchaser’s responsibility to provide adequate packaging to protect the product being returned. Erikson Commercial reserves the right to accept or reject the returned product subject to an inspection upon receipt. Products that are returned severely damaged may be rejected and therefore will not qualify for any type of return credit. The following chart defines the minimum restocking charge that will be applied for goods accepted for return by Erikson Commercial. It does not include any additional charges that may apply for damaged products or those needing rework.

Return To:

Erikson Commercial
division of JAM Industries Ltd.
21000 TransCanada Highway
Baie D'Urfé
Québec, Canada
H9X 4B7

RMA #:____________________

Tel: (514) 457 2555
Fax: (514) 457 0055